Last Updated: October 22, 2025

At scentin, we want your shopping experience to be smooth, secure, and enjoyable. Below are some of the most commonly asked questions about orders, shipping, returns, and more.

Q: How can I place an order?
Simply browse our products, add your favorites to the cart, and proceed to checkout. Once your payment is confirmed, you’ll receive an email with your order details and tracking number.

Q: How long does shipping take?
All orders are processed within 1–2 business days. Standard delivery within the United States typically takes 5-8 business days (EST New York) depending on your location.

Q: What is your shipping cost?
We charge a flat rate of $12 for all U.S. orders. This covers secure packaging and reliable carrier delivery.

Q: How do I track my order?
Once shipped, you’ll receive a tracking link via email. You can use this link to monitor the real-time delivery progress of your package.

Q: What is your return policy?
We accept returns within 14 days from the date of delivery. Returned items must be unused, in their original condition, and include all packaging materials.

Q: How do I start a return?
Simply email our support team at info@scentin.shop with your order number and reason for return. We’ll guide you through the process and share the return address.

Q: When will I receive my refund?
Once the returned item is received and inspected, refunds are processed within 5–7 business days to your original payment method.

Q: Are there any restocking fees?
No. We currently do not charge any restocking fee for eligible returns.

Q: What payment methods do you accept?
We accept PayPal, credit/debit cards, and Stripe-secured payments. All transactions are processed safely using SSL encryption.

Q: Can I change my payment method after placing an order?
Unfortunately, once an order is confirmed, payment methods cannot be changed. However, if your payment fails, you can place a new order using an alternate method.

Q: Why was my payment declined?
Common reasons include incorrect card details, insufficient funds, or network errors. If the issue continues, please contact your bank or payment provider for assistance.

Q: Are all products the same as shown in pictures?
Yes, all products are accurately photographed under natural lighting. Minor color variations may occur due to screen settings but never affect product quality.

Q: How can I reach customer support?
You can contact our friendly support team anytime at info@scentin.shop. We aim to respond within 24–48 hours (Monday–Friday).

Q: Do you offer bulk or wholesale discounts?
Currently, we focus on individual retail orders. However, you may email us for potential bulk inquiries.

Q: Can I cancel my order after placing it?
Orders can be canceled within 12 hours of purchase if they haven’t been shipped yet. Once shipped, the order cannot be canceled but may be returned upon delivery.