Return & Refund Policy
Last Updated: October 22, 2025
At scentin, your satisfaction is our priority. We want you to feel confident and happy with every purchase. If, for any reason, you are not satisfied with your order, our Return & Refund Policy outlines how returns and refunds are handled.
Return Window
Customers may request a return within 30 days of delivery.
To qualify, the return request must be submitted before the 14-day period expires.
Items received after the return window may not be eligible for a refund or replacement.
Return Eligibility
To be eligible for a return, your item must meet the following conditions:
- The product must be unused, unopened, and in its original packaging.
- All original tags, seals, or protective coverings must remain intact.
- The item must be returned in the same condition as received.
- Proof of purchase (order confirmation or receipt) is required.
Returns that do not meet these conditions may be denied.
How to Initiate a Return
To start a return, please contact our customer support team at info@scentin.shop with the following details:
- Your order number
- The product name and reason for return
- Clear photos (if the product is damaged or defective)
Our team will review your request and provide return instructions, including the return address and any additional information required to process your return smoothly.
Return Shipping
Customers are responsible for arranging and paying for return shipping unless the item is defective or an incorrect product was delivered.
We recommend using a trackable shipping service (FedEx, UPS, DHL, or USPS) to ensure the return reaches us safely.
Scentin is not responsible for items lost or delayed in transit during the return process.
Return Method
Once your return is received and inspected, we will notify you by email.
If your return is approved, a refund will be issued to your original payment method in accordance with our policy.
Refund processing typically takes 10 business days, depending on your bank or payment provider.
Restocking Fee
We do not charge a restocking fee for returns.
Damages and Issues
Please inspect your order upon delivery.
If the item arrives damaged, defective, or incorrect, contact us immediately at info@scentin.shop within 7 days of receipt.
We’ll review the issue and arrange a replacement or full refund if applicable.
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned once opened or used.
This includes:
- Fragrances that have been sprayed or unsealed
- Items not in their original packaging
- Gift cards or promotional items
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
Exchanges
Scentin does not currently offer direct exchanges.
Change of Mind
If you simply change your mind about a purchase, you may still be eligible for a return, provided the product is unused, unopened, and meets all eligibility criteria.
Return shipping costs in this case will be the customer’s responsibility.
Refunds
Once your return is received and approved, your refund will be processed to the original payment method.
Refunds are typically completed within 10 business days, but this may vary depending on your financial institution.
You’ll receive an email confirmation once your refund has been issued.
Late or Missing Refunds
If you haven’t received your refund after 10 business days:
- Check with your bank or credit card company it may take additional time to post the refund.
- Contact your payment provider (PayPal, Stripe, etc.) for transaction confirmation.
- If you’ve done all this and still have not received your refund, reach out to us at info@scentin.shop.
Get in Touch
Business Name: Scentin
Business Hours: 09:00 AM to 5:00 PM (Monday to Friday)
Business Email: info@scentin.shop
Business Address: 201 Cascade Mall Dr, Burlington, Washington 98233, United States